Online dating customer service at

One of the biggest thing that bugs me about life in the UK is the generally poor customer service.

You all know what I’m talking about. The sales people who carry on a conversation while you’re waiting to be served, the service rep who doesn’t listen, and businesses that don’t return your phone calls.

It’s a frustrating state of affairs and one that really stands out after trips to North America, where customer service is excellent.

So at we’ve made a commitment to always provide excellent customer service.  I know, it’s easy for a business to make that kind of promise.  What exactly does it mean?

It means that we’re on hand to respond to member questions and/or problems within 12 hours, and more quickly if it’s urgent.  We always follow-up concerns and if technical problems are reported we check them out thoroughly – although that’s a pretty rare occurrence.

We also give members advice and support when it comes to online dating. This means helping with profiles, responding to concerns, preventing as best we can, unscrupulous members being on the site, and adding additional features and extra value.

If a business is going to survive in these tough and competitive times, excellent customer service gives a strong edge over the competition.  And it also means our members have a better experience when they are a part of the community.